We currently offer FREE, tracked shipping to the United States and Australia. We are working on expanding to other countries and will update our policies as new destinations are added.

Orders are processed within 1-2 business days. Once shipped, you can expect the following estimated delivery times:

• United States: 5-10 business days

• Australia: 7-12 business days

Please note these are estimates, and external factors like customs or carrier delays can occasionally impact delivery times.

Once your order has shipped, you will receive a shipment confirmation email containing a unique tracking number. You can use this number to track your package directly on the carrier’s website or through the “Track & Trace” link on our site.

We offer a 60-day risk-free return policy. If you are not completely satisfied with your purchase, you have 60 days from the date of delivery to return it for a full refund or exchange. Items must be in their original, unworn condition with all packaging intact. For full details, please see our official refund policy.

We carefully inspect all products before shipping. However, if your order arrives damaged or defective, please contact us at hello@glazedeyewear.com within 7 days of delivery. Include your order number and photos of the issue, and we will arrange for an immediate replacement at no cost to you.

Yes. Every pair of GLAZED sunglasses comes with a 1-year warranty that covers manufacturing defects related to construction and materials, such as hinge defects or frame abnormalities. This warranty does not cover damage from accidents, improper use, or normal wear and tear like scratched lenses.

Every pair of GLAZED sunglasses comes with a protective hard case and a microfiber cleaning cloth to keep your frames safe and clean.

No sizing stress, Glazed frames are made to fit comfortably on most face shapes right out of the box.

Each pair is lightweight, balanced, and designed for all-day wear without pressure points.

Whether you’re dressing up or keeping it casual, the fit stays effortless.

You can reach our dedicated customer service team by emailing us at hello@glazedeyewear.com. For quick questions, you can also reach us via WhatsApp at +31 6 23282933.

What are your customer service hours?

Our team is available to assist you during the following hours:

• Monday - Friday: 9:00 AM - 5:00 PM (CET)

• Weekends: 10:00 AM - 4:00 PM (CET)

We aim to respond to all email inquiries within 24 hours.